Returns Policy

We do of-course simply want you to fall in love with your bamboo purchase and we strive to deliver the best quality products possible. Naturally, there are times when what you ordered just isn't what you expected or for some other reason, you are not completely satisfied with your purchase, you may return it for a refund or exchange it for store credit within 14 days.

We understand that the return shipment may take some time to arrive back at our warehouse and so we just need the returned items to be shipped out within those days (not delivered)!

  • Please make sure to contact us in order to receive a Return Authorisation Number PRIOR to shipping the item(s) back.  This is VERY important, otherwise we cannot accept the return.
  • All returned items must be in new and unused condition and still have their original packaging attached to them. 
  • Customers are responsible for return postage costs.

Please send us an email at, clearly stating your order number and we will begin the refund/exchange process.

Thank you.

The Customer Service Team.